A situation involving the ride-hailing company inDrive has gained attention following a passenger’s allegations of harassment by a driver. Tobi Afolabi, who uses the online handle #uxtobiaf, reported being threatened by the driver and the driver’s associates after leaving a negative review.
Afolabi shared the experience on the social media platform, prompting concerns about customer safety and the response of ride-hailing firms to customer feedback-related incidents. Authorities are expected to look into the claims as the focus intensifies on ensuring safe interactions for users of such services.
Source: Read more